ACCOUNT

How do I reset my password?

On the Sign In page, click Forgot Password?, enter the email associated with your account, and click Send Instructions. The instruction email will arrive in your inbox shortly. In the instruction email, click Reset Password and you will be directed to select a new password before being redirected to the catalog page.

 How do I change my password?

Once signed into your account, you can change your password by clicking Profile at the top right. Select Dashboard. Under Private Info, click on Change Password. Enter your current password, then your new password. Click Save Changes.

How do I update my billing information?

Once signed into your account, you can update your billing information by clicking Profile at the top right. Then select Purchases. Under Payment Method, click on Change Payment Method to update your billing information.

How do I cancel my recurring subscription?

Once signed into your account, you can cancel your subscription by clicking Profile at the top right. Then select Purchases. Click on Cancel Membership then follow the on-screen prompts to confirm the cancelation.

BILLING

My credit card is being declined.  Why is that?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Also, certain credit/debit cards do not allow for recurring subscription billing, and therefore, may be denied.

Do you issue refund?

All sales are final, and the Company does not offer any money-back guarantees.

APPS

I purchased my subscription via the app, but cannot access the videos.

You may need to restore the purchase by following the instructions below

1.    Open the app

2.    Sign OUT if you are signed in

3.    Tap on a video

4.    Tap on Join

5.    Tap on Already a Subscriber?

6.    Tap on Restore Purchase

NOTE: If you encounter any issues when trying to restore the purchase, please send screenshots of any warning/error message you receive to our technical support team via email at greasengearstv@streaming-subscription.com so the team can further assist you.